Product Questions
How do I make a purchase?
Buying our products couldn't be easier. Just browse through our product categories, select the appropriate style, size and colour of any items you wish to purchase and add them into your shopping basket. After you've finished making your selections, click on "Checkout" and you will be asked for a few details that we need to process the order.
How quickly will I receive an item I have purchased?
To make sure you get your order safely, all our products are sent first class by registered post and require a signature.
The shipping fee is dependent on the country you are ordering from and the speed of service you select, and is broken down as follows:
Local Delivery:
Standard Orders (3-5 Working Days) - S$5.00 - Send via Courier
Express Orders (1-2 Days- Monday to Friday Only) - S$15.00 - Send via Courier
Free Shipping on purchase over S$50.00 (for Standard Orders only, not applicable for Express Orders)
International Delivery:
Sent via Fedex, shipping fee dependent on delivery country - (Monday to Friday Only)
Is it safe to purchase something through your website?
Security is extremely important to us here at Gearaholic so we have numerous security measures in place to protect against the loss, misuse or alteration of information that we have collected from you. Financial information such as credit card numbers and expiration dates are used only to take payment for the products you are purchasing. This information is submitted online directly to the secure payment gateway (supplied by PayPal.com) and is never seen or stored by Volcan.
Our payment gateway providers operate under the following policies:
- Transaction security - All transaction information passed between the Gearaholic website and the PayPal systems is encrypted using 128-bit SSL certificates. No card-holder information is ever passed unencrypted and any messages sent to Volcan from PayPal are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the PayPal servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or login to the site, the server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
- Encryption and Data Storage - Once on the PayPal systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
- Links to banks - PayPal have multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any card-holder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Privacy Policy - To view our privacy policy click here.
What types of payment do you accept?
You can use any of the types of payment method below on our website:
- Mastercard
- Visa, Visa Electron,
- American Express
- Maestro
- PayPal
What is your returns policy?
You may return any uncustomised item within 7 days of receipt. Provided that the item is in it's original condition we'll be happy to give you a full refund.
Please ship the item to the following address:
Gearaholic Returns
Gearaholic Pte Ltd
7 Gambas Crescent #09-26
Ark@Gambas
Singapore 757087
Please note that for your protection, Gearaholic recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.
Terms & Conditions
To view our terms & conditions click here.
What do I do if my purchase arrives faulty or becomes faults over time?
If the item we have sent out is defective, customers should email Customer Services with full details at
ineedhelp@gearaholic.com.sg Customer will bear the cost of the shipping fee. We recommend you send the item back to us using registered mail. This enable you to track your item in the unlikely event that your parcel goes missing and also provides you with a proof of package. Please be aware that we are not responsible for the returned product until it reaches our warehouse.
What do you mean by '100 per cent waterproof'?
We mean that no water will get in if you seal the bag according to the instructions, don't exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.
How tough are the materials?
Bloody tough. If in doubt ask the strong men who wept when putting them through the British Standards Testing programme. To be honest we didn't actually see them cry but like to believe they sobbed a little in a quiet corner.
What quality control is involved with your products?
The last thing we want is for our products to let anyone down. Our business depends on it and so do our own precious electronics - because we use them ourselves. That's why every production line and every batch is thoroughly tested not just in a lab, but out in the real world.
What guarantees and warranties come with the product?
First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition.
Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made.
What's the desiccant sachet for?
In humid climates or warm waters, the moisture sensitive desiccant sachet soaks up condensation and offers your electronics additional protection. The fact that it's included is just another sign that we care.
